Answers to some FAQ's or thoughts you may have
Whats the deal with your Maternity leave?
When I say I am a small business, I mean it. Call it a micro business if you will. Baby #2 is due to arrive the first week of July, but babies like to do whatever they want. I plan to enjoy and get into a groove with baby #2 and Baby V #1 (Valentina) sooner than later, but life is unpredictable. I will start taking a small amount of orders again in September. Any personalized order placed now will likely not ship until September. All non monogrammed orders can continue to be placed and will ship within 5 business days.
If there is a specific date you need met for a personalized order, you MUST contact me before placing the order to guarantee its on time delivery. I am accepting bridal orders for the fall and winter. If you fall into that category please contact me. Some bridal items may require payment up front.
Any updates or changes regarding these plans will be announced on instagram. Instagram is the best way to stay in the know with products and news. People hate emails and it is not worth the effort!
What is Local Pick-Up?
Local pick-up is an option for anyone in the area willing to pickup their purchase(s) free of charge directly from me in West Palm Beach (Breakers West). Call it a glorified drive through. I leave the order on a bench by my front door and you can grab and go.
Due to customers out of the area automatically selecting front door pickup- it is no longer a checkout option. If you can pick-up and do not want to pay shipping costs please use PICKUP in the coupon field at checkout. This will waive the shipping. Please contact me to arrange pickup date.
Last I checked I didn't order anything from Target, Amazon, Home Depot, or Pottery Barn 6 weeks ago...
Nope, no you did not. However, I like to recycle boxes when possible. Most things will ship in new cardboard boxes but others will not. Why? Well every bag is different. They each vary and sometimes I happen to have a box that just fits a certain item and it's shape perfectly. If that is the case, I will use it and hope you will re-use it again too.
Large group orders in particular are most likely to be shipped in an irregular or recycled box. Baskets are not the easiest thing to pack or find perfect boxes for. Please keep all this in mind.
If a basket is shipping directly as a gift it will be shipped in new-unused packaging.
I really don't like paying for shipping.
Honestly, who does? I try to keep my shipping costs accurate while also keeping my merchandise prices where they are. I am not Jeff Bezos. More often that not you are underpaying for actual shipping costs. Shipping charges are not built in as a courtesy to my local clients, therefore I cannot offer free shipping on a regular basis.
I sent you an email, are you ignoring me?
Definitely not. I am an iPhone addicted millennial too. I check emails often and read them all. Most of the time I am on the go and am busier than ever right now. You will get a response later within 24 hours on a business day. Emails received on weekends will be responded to in the evening or on the following business day. During holidays, response time will be delayed.
Why isn't my USPS tracking number updating?
This is something out of my control and requires patience. If you receive a shipped and tracking notification email, your box will be on its way within 24 hours. If you receive the email after 4pm your package will go out the next business day.
That being said, at time USPS can take a while to update the status of an item. Don't panic and just know your box is on its way. I generally say to not check the status until at least 36 hours after receiving the email.
A great tool to stay on top of your package without having to refresh every 5 minutes is to sign up for USPS text alerts. This is a pretty accurate notification service. You can find it on their website after clicking on your tracking number in your notification email.
Can I see your personalized items anywhere in person?
At this time I have exclusive baskets in Palm Beach at Rapunzel's Closet . They carry two different color combos of the Double Handle basket. The color combinations at Rapunzel's are not available on MariellaVilar.com and are exclusive to their boutique.
I do trunk shows throughout the year and information about them will be sent out via newsletter or posted on my Instagram.