SHIPPING + HANDLING
All standard custom monogram orders will be shipped within the time frame specified in the listing after order is received. Please read each delivery window for each product. At this time each product has a different lead time. At times a bespoke order may be completed and fulfilled before the time frame noted. You will be notified via email once your order is completed. If your order contains both custom and non custom items or pre-ordered and in stock items, they will still be shipped together unless you note otherwise. If you would like the "in stock" product shipped separately you must pay additional shipping. Additional shipping can be purchased HERE.
In stock product orders that do not contain personalization will ship out within 2 business day of ordering. Orders placed on Friday after 5 pm EST (US Eastern Time) will begin processing on the following Monday and will usually ship that day.
At this time rush shipping is not an option. Some orders will take 24-48 hours to process. In the event that the merchandise you have selected is not currently in stock I will contact you with a follow-up email.
Please allow up to 48 hours after receiving shipment notification for package to ship and for USPS to update the tracking status. I am not liable for damaged items in transit or stolen packages. I do my absolute best to make sure boxes are securely taped and protected. If package arrives damaged please contact me immediately to see if anything can be done. Striped painted bags are FRAGILE. Weather affects these items and I cannot prevent what could happen during shipping. I am not liable for baskets arriving with cracked paint as this is something beyond my control. If this concerns you, please do not purchase. It rarely happens but can occur.
Packages are shipped WITHOUT signature required, therefore will be left on doorstep, porch etc. if item does not fit in mailbox. Please be aware of this, and if you have a concern, please ship to your place of work.
The following estimates the approximate shipping time:
United States Postal Service
- Priority Mail Package: 1-5 days (usually 1 day shipping in Florida)
- Florida (usually 1 day) | New York (usually 2 days) | California (3 days)
- Palm Beach : This pick-up location is available at the Island Bee in Palm Beach. Please note selecting this option may delay the receipt of your item. I attempt to make 1 weekly trip to the Bee so day of the week will vary.
- West Palm : Purchases can also be picked up at Mariella's home in West Palm Beach (Breaker's West). Please note your preference in checkout notes. This is the fastest pick-up option.
Mariellavilar.com now offers shipping to Puerto Rico and International shipping with USPS. I do not charge additional for any custom clearance fees charged by the government. International customers are responsible for the payment of applicable duties or taxes upon delivery. Customers who refuse their order will not be refunded the original shipping fee. In addition, the customer will be responsible for all customs brokerage charges, duties, and taxes incurred on the package and the cost of returning the package to me. This amount will be deducted from your merchandise refund. We recommend you contact your country's customs office for an estimate of fees before placing your order
A few items are available for purchase at the Allegra Fanjul Jewelry Boutique within the Island Bee Palm Beach. You can also find other Mariella Vilar items at GRACE Palm Beach, Rapunzel's Closet and Mother Goose Store in South Miami.