The most frequent thought. Mariella is the only person making items and personalizing items. Handmade items take time and the operation post making items takes more time. Most in stock non-personalized items ship within 7 business days. Personalized items are usually on a 4-5 week lead time.

Painted Sol Savers take 3 days total to complete. This process cannot be rushed as it jeopardizes the integrity and longevity of the paint.

If you order and in-stock item and a pre-order item (usually hat ties and straps) your order items will ship together once ALL pre-order items are back in stock. If you need an item sooner than the pre-order date, please place 2 orders.

99% of orders will ship in new cardboard boxes but oftentimes orders containing multiple items will not. Why? Well every multi-product order is different. They each vary and sometimes I happen to have a box that just fits a certain item and it's shape perfectly. If that is the case, I will use it and hope you will re-use it again too.

Large group orders in particular are most likely to be shipped in an irregular or recycled box. Baskets and hats are not the easiest thing to pack or find perfect boxes for. Please keep all this in mind.

If an item is shipping directly as a gift it will be shipped in new-unused packaging.

Definitely not. I check emails often and read them all. Most of the time I am on the go and juggling all the things. You will typically get a response within 2 business days. Emails received on weekends will be responded to on the following business day. During holidays and school breaks, response time will be delayed.

If you receive a shipped and tracking notification email, your box will likely be on its way within 24-48 hours.

At times shipment notification emails may be sent 2 days in advance of actual shipping. This can be due to orders being processed on weekends, or as part of a large batch.

Have a question? Send an email.